Every home and business in the UK has the legal right to request a decent, affordable broadband connection. If you can’t get a download speed of 10 Mbit/s and an upload speed of 1 Mbit/s, you can request an upgraded connection.

Visit BT’s website to check your eligibility and the options available to you. You may also find you can already upgrade to a faster connection through an existing fixed or wireless service. Growing availability of wireless broadband services has reduced the amount of properties that can’t get decent broadband significantly in recent years.

BT have 30 days to confirm if you are eligible and how much it will cost to build your connection.

Your home or business is eligible if:
• It has no access to existing decent broadband; and
• It will not be covered by a public broadband scheme offered by the UK and devolved governments in the next 12 months.
• If you currently only have access to a decent service that is priced over £46.10 per month, you also have the right to request a universal service connection

If it costs more than £3,400 to connect your premises, and you still want a connection, you will have to pay the excess costs. If you want to do this BT will conduct a survey and give you a quote in 60 days. You will pay the same price for your new broadband service as anyone else on the same package; and no more than £46.10 a month.

Most people will get a connection within 12 months, but it may take up to 24 months for some.

Check your eligibility here: https://www.bt.com/broadband/USO

Grants – business profile
Ofcom
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/broadband-uso-need-to-know