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Vapour Cloud invests in in-house service desk

Posted: Thursday 22 February 2018

Elland headquartered Vapour Cloud has invested in a new service desk to support the technology firm’s ever-increasing client base. The GDPR-compliant facility – which has been designed in line with ITIL* best practice – has been launched this month following a five-figure investment, six months of planning and a further two months of intensive beta testing. Having previously used a variety of external support systems, Vapour wanted to further boost the robustness and consistency of the team’s technical service infrastructure. The service desk has therefore been built on the world-leading Remedy platform, and trialled internally with a phased soft launch before its official roll out. Commenting on the new service desk provision, Vapour’s co-founder and cloud services director Steve Dempsey said: “All incoming client support calls and emails now come into one central internal system and are picked up by a single dedicated team. We haven’t just invested heavily in our technical capabilities – we’ve reallocated internal resources and recruited more cloud and customer service experts too, in order to effectively staff the six-strong desk. “The result is a more streamlined, efficient and dependable approach to customer service, which ultimately relies on strong, clear lines of communication.” Client queries are now logged via a simple ticketing system and triaged according to their level of urgency and technical complexity. Straightforward fixes are handled by the front-line team whilst more complex matters are escalated to Vapour’s specialist engineers. “The world of cloud tech is dominated by the satisfaction of SLAs that offer businesses some degree of reassurance regarding the support they receive,” continued Steve. “But really, service level agreements should provide only a minimal baseline. In the ‘real world’, modern organisations demand greater responsiveness, so if we can address something quicker than an SLA dictates, we will.” The soft launch period saw the use of a single incoming telephone number for clients’ technical enquiries. The success of this beta phase has seen the complete roll out of the service desk infrastructure this month. *ITIL (Information Technology Infrastructure Library) defines the detailed value-adding practices for planning, implementing and measuring successful IT service management to meet the needs of modern businesses.
Posted by Scriba PR Limited
Retail display innovation launched by Leach

Posted: Wednesday 21 February 2018

Brand environment specialist Leach Impact has revealed a new merchandise display system which integrates illuminated fabric graphics to maximise the use of retail space. Product Wall Max premiered at the Retail Shopfitting & Event Summit earlier this month, following over 12 months of behind-the-scenes research, prototyping and development. Capable of being manufactured in any size up to 15m x 3m, this display solution is designed to create an atmospheric ‘exhibition’ of hero products which increases brand awareness and captures customer attention in-store. It represents a heavier-duty version of Product Wall Lite, which was launched by Leach last spring. Whilst this display system – with its magnetic shelves – is ideal for lightweight merchandise such as jewellery and footwear, Product Wall Max on the other hand can integrate slotted rails, floating shelves and hooks, perfect for larger and/or heavier items including clothing and sports equipment. Commenting on the popularity of the new solution when unveiled at the Summit, Leach’s recently-appointed head of sales Adrian Wray said: “The purpose of this event was to match us to prospective buyers who are interested in the innovations currently available to retailers. Product Wall Max was therefore incredibly well received. “We met with household brands including Karen Millen, Well Pharmacy and Co-op, hospitality giant Whitbread, cosmetics specialist Loreal and charity Age UK, to name just a few. We’re excited to see how these conversations unfold.” Created with flexibility in mind, both Product Walls are designed so that store staff and merchandisers can update the look and feel of their displays without fuss. All component parts can be added or removed with ease, with fixings neatly concealed behind the interchangeable fabric graphic. Product Wall Lite has already been installed by Regatta, Specialized and Vivobarefoot.
Posted by Scriba PR Limited
Huddersfield house developer submits plans for residential development

Posted: Wednesday 21 February 2018

Plans have been revealed to develop land in Linthwaite, Huddersfield, following its purchase by house builder, SB Homes. The site, which was marketed at £650,000 and sold in December by Huddersfield estate agent Wm Sykes, already obtained outline planning permission for 20 dwellings. Now, SB Homes has submitted revised proposals for 15 detached and two semi-detached stone-built homes. Taking advantage of views stretching across the Colne Valley, the 1.8 acre development is positioned just off Gillroyd Lane in Linthwaite, conveniently located near to Colne Valley High School for families. The plans — for three and four bedroom properties — have been drawn up by Dewsbury-based architectural practice Martin Walsh Residential. If they are approved, SB Homes will start work on the site in September, with completion expected in 2019. Stephen Byram, SB Homes’ managing director, said: “We’ve worked in partnership with renowned architects Martin Walsh Residential to submit plans which we believe are simultaneously sympathetic to current homeowners in the locality, as well as fulfilling a real need for quality homes in the area. We’ve reduced the number of homes on the site which also means that the external areas are spacious. “Being within easy walking distance to Colne Valley High School, this location is ideal for people looking to move up the property ladder or grow their families. The views are beautiful too — they stretch across to Slaithwaite, Pole Moor and Marsden, and the generous gardens will experience lots of evening sun — a great combination!” SB Homes is currently developing a 70-home site in Slaithwaite village centre; Empire Works. Just seven apartments remain in phase two, and phase three — a selection of three bedroom homes — is set to be released in the next few months. “Throughout 21 years, we have forged a reputation for building quality, characterful homes in great locations, and we believe that our award-winning flagship development Empire Works epitomises this. And if our newest site in Linthwaite gets passed, we will bring this level of design, workmanship and quality specification to this premium development too,” Stephen added. “As local builders, with a vested interest in the area, we have worked hard to carefully consider the local need for housing and consult nearby residents of the site. By committing to this level of care, I’m sure we will see the same high interest once construction begins, as we have experienced at Empire Works so far. We’re looking forward to investing in this great area of Huddersfield.” This announcement also comes on the back of SB Homes purchasing the former fire station in Marsden, which is set to be rental accommodation aimed at over 50s. The development has been named Station House by Marsden locals. If it is passed, SB Homes will also call for Linthwaite residents to name their latest development. “This is just one example of us involving the community within our developments. We want people to be aware that we are always open to constructive feedback/ideas. We can be contacted via telephone, email or by visiting our main office in Marsden if anyone has concerns, queries or suggestions. Our door is always open,” finished Stephen.
Posted by Byram, Amy
Iconic Huddersfield cloth brand celebrates growing international presence

Posted: Tuesday 20 February 2018

Heritage cloth brand Dugdale Bros & Co. is celebrating its most successful year to date, following significant expansion into fast-growing international markets and the appointment of key personnel. Through its 122-year history, the company has become renowned within the textiles world for supplying fine worsted fabrics to Savile Row tailors and iconic fashion houses alike. And it is precisely this international reach that was pivotal in making 2017 the most successful year on record for the brand. With a fast-growing presence in overseas markets – including China, South Korea, Japan and Australia, to name just a few – the company reported a 22% uplift in turnover from exports alone, compared to the previous 12 months. Significant expansion was achieved within the Scandinavian and Asian Pacific markets in particular, thanks to new distribution arrangements and the addition of two full-time export team members. 2017 also marked Dugdale Bros’ first year in partnership with its new USA agent Atlas International Textiles – a key distributor in America. Domestic growth has followed a similar trajectory, with overall company turnover up 14% on the previous year. The recent appointment of sales managers Amit Karia and Jack Rowan has been key to this steady expansion, enabling the brand to build its customer base and enhance its visibility in the competitive UK market – particularly as the popularity of modern made-to-measure tailoring increases. 2017 saw the launch of three new cloth collections, bringing Dugdale Bros’ total number of ranges up to 23 – alongside the array of trimmings and linings also supplied by the brand. Amongst these new releases was the Royal Classic Vantage series, which incorporated archival patterns from the iconic 1957 Royal Classic collection, in celebration of its 60-year anniversary. Based in Huddersfield since its establishment in 1896, the brand was taken on by chairman Robert Charnock in 2001 and is the last independently-owned cloth merchant remaining in the centre of the town. Commenting on the record year of sales, Robert said: “2017 was intended to be a year of consolidation for us, following significant internal restructuring initiated by our managing director Simon Glendenning. However, increased activity with a number of notable luxury brands has helped to bolster our figures during this period. “Dugdale Bros is undoubtedly a company with a significant legacy behind it, which we are dedicated to preserving as we take the business forward. And it is precisely this balance between celebrating our heritage – both in relation to the brand and our town – and strategically targeting new overseas markets, that has enabled us to flourish.” Building on the previous year’s successes, 2018 will see the cloth brand launching five new lightweight collections – specifically designed with the burgeoning Asian markets in mind. In addition, core lines will be refreshed with the introduction of new designs, colours and patterns. Robert continued: “The expansion of our collections will further boost our market presence, and we’re expecting to see an additional 12% growth this year. The Dugdale Bros brand has truly come of age, and we’re looking forward to more people recognising the value of cloth that has been proudly made in Huddersfield.” With headquarters on Northumberland Street in Huddersfield, Dugdale Bros & Co. has another office in Mayfair and supplies its cloths to tailors and distributors throughout the world.
Posted by Scriba PR Limited
Refurb completion at iconic Copperworks site

Posted: Friday 16 February 2018

Commercial lettings specialist and landlord Towngate PLC has completed the refurbishment and rebranding of a historical property in Stourton, Leeds. Previously occupied by the world-renowned metal manufacturer Yorkshire Copper Works until 1980, Towngate acquired the site in 2003. The firm has now concluded an extensive renovation and rebranding operation, readying the 300,000sqft space and development land for a new tenant. All buildings have been reroofed and the external elevations have had cladding replaced. The demolition of an entire bay has additionally paved the way for increased loading capacity, while the installation of ground-level loading doors at the rear will further boost circulation efficiency. The internal space features an open-plan working environment with a functional height of over 9 metres. Commenting on the finished renovations, Towngate’s property manager Tom Lamb said: “We’re delighted with the overhaul of this historic property, and are excited to bring it back to the market. Whilst we have taken care of the key structural refurbishment, we have intentionally left the warehouse as a blank canvas, enabling modifications to suit a new tenant’s requirements. “This site presents a truly unique industrial letting opportunity, and all interested parties now have the opportunity to visit the building for a tour.” Mirfield-based digital marketing agency, The Bigger Boat, tackled the rebranding of the property, which has included the production of illuminated signage, a lettings brochure and a new website. The expansive site is available to let in its entirety to a single occupier, and includes industrial warehouse accommodation, two-storey ancillary office buildings and a 287-space car park, along with 11 acres of expansion land. Now that the site is open for occupancy, onsite CGI filming is set to take place to showcase the potential of the property and site as a whole. Industrial agents and potential occupants interested in a viewing should contact Property Manager, Tom Lamb or Marketing Manager Julia Ford for further information.
Posted by Scriba PR Limited
Home Care Provider Announces Rebrand and New Services

Posted: Thursday 15 February 2018

A care firm which has recently moved to Batley has announced its new name with Managing Director, Paula Chamberlain, also setting out its vision for the future. The firm has been rebranded to The Crescent, a nod to the company’s recently acquired headquarters which Paula and her 35 strong team have relocated to. Upon taking over the lease of the building, Paula has invested £25k into the renovation and rebrand to transform the building into a modern but traditional venue, perfect for a whole host of activities. Alongside their core activity of looking after a complex range of care needs for children and adults across the Yorkshire region, The Crescent have announced further plans which will see the building become a key part of the community. Upon completion, the building will provide space for training and workshops, while it will also enable local groups to utilise the space for coffee mornings, wellbeing and yoga sessions. Adding further services to their offering, The Crescent has plans to increase its turnover to over £1 million in 2018, an increase of over 25%, which will also create a variety of job opportunities. Already making an impact within the community, Paula took on two unemployed tradesmen for the renovation work of The Crescent and further to them delivering the renovations to an excellent standard and within tight deadlines, their employment is to be made permanent. During these renovations, Paula saw the wider potential of the building which will see The Crescent’s cellar being converted into a workshop for young and old alike to learn a trade and new skills. Paula said ‘We are particularly focusing on ex-servicemen and ex-sports players to learn a new trade. I hope this will open up job opportunities for people often stuck at a crossroads.’
Posted by The Crescent
Digital agency unveils new image following its biggest year to date

Posted: Tuesday 13 February 2018

Marketing agency Splitpixel Creative has unveiled a fresh brand identity and a new website following a record year. This change is the largest facelift to date for the West Yorkshire-based company, which was founded in 2008. Following growth of 30% in 2017, and sizeable investment in new staff and premises, the agency plans to focus on further development of skills and technical processes over the next 12 months, as it celebrates a decade in business. The new website is built in WordPress, with marketing automation platform HubSpot integrated for lead generation and management. Following the approach used by the agency for its own clients, the new site places a greater emphasis on advice-led thought leadership content and downloads, in addition to highlighting key projects Splitpixel has completed in recent years. To retain recognition, the new logo has been simplified with a very light touch, and the original brand colours have been repurposed in various ways. Splitpixel designer, Rob Marshall, said, "As well as the branding, the previous custom-coded website was no longer a true reflection of the company. We wanted the focus to be on the content rather than intricate design, so it's been completely stripped back. The overpowering block colours of the previous iteration have gone, leaving a more grown-up, bold use of white space." The team of 12 – whose clients include West Yorkshire Playhouse, Arville Textiles and local charity Unique Ways – was recently shortlisted in the ‘Best Website’ category at the Northern Digital Awards, recognising the work completed on their biggest project to date, for Sodexo. Splitpixel's director, Charlie Herke, said, "To remain current, you need to evolve, and we've had a fabulous year of change – we’re still the approachable team we've always been, but our professionalism and results focus are now being represented. We wanted a fresh new image to show that the company has matured – and that we're ready for the next ten years. “The new website will be pivotal in positioning us as a strong digital agency within West Yorkshire, and in enabling us to work with other businesses who wish to realise their online potential.” The new website can be viewed here: https://www.splitpixel.co.uk/
Posted by Scriba PR Limited
Businesswomen get chance to shine at charity Bling Fling event

Posted: Monday 12 February 2018

A group of local businesswomen are organising a glittering event to raise funds for Huddersfield-based Forget Me Not Children’s Hospice. The “Bling Fling” will take place at the Arches, a chic converted mill venue in Dean Clough, Halifax, on Friday, May 4, from noon until 4pm, where guests will be entertained by soul Diva Shorell Jade. After that, there will be more time to sparkle and dance the night away as the fun continues with an after-party until late. During the afternoon, there will be chance to win a unique item of diamond jewellery which is being custom-made for the event by sponsors, Franklyns Jewellers of Halifax. One of the organisers, Vicki Davenport, Joint Managing Director of The Pink Link distribution company in Huddersfield said: “When you mention a businesswomen’s fundraising lunch, a rather staid affair with ladies dressed in their twinset and pearls might spring to mind! But that’s exactly the opposite of what’s going on here. It’s just bling and fling with chance to let your hair down, forget about the pressures of work for a few hours and have a fantastic time. Everyone is welcome – whether you’re in business or not, just come along, make some new friends, join in the fun, and help a very worthwhile cause at the same time”. Forget Me Not Children’s Hospice is there to give vital support to children with life-shortening conditions and their families from across West Yorkshire. To find out more or to book tickets for the event please visit www.theblingfling.co.uk The team is: (Photo caption: L to R) Jess Lees, Corporate Fundraiser at Forget Me Not Children’s Hospice; Jenny Corbett, Head of Operational Taxes at Lloyds Banking Group, Huddersfield; Karen Bradbury, Director at Bradbury Bros motorcycle parts and accessories of Milnsbridge, Huddersfield; Nicky Franklyn, Sales Manager and Diamond Grader of Frankyns Jewellers, Halifax; Vicki Davenport, Joint MD of The Pink Link distribution company in Huddersfield; Alex Beardsley, Joint MD of ABL Business Ltd, in Cleckheaton; Michelle Crowther, Marketing Director of Crowther Chartered Accountants, Huddersfield; and Samantha Kaye (not pictured.) from Farnley Tyas, Huddersfield, who helps to organise local charity events with Karen Bradbury.
Posted by ABL Business Ltd
Want 37% sales growth? Uncover the 9 steps to transform your sales results

Posted: Saturday 10 February 2018

Strong, consistent sales is critical to scaling businesses. Yet, according to a CSO Insights report, 47% of sales companies fail to hit their targets. Is yours one of them? There are three essential components a sales teams needs to hit their targets—clarity, activity and effectiveness. We are delighted t bring you the latest e-book from our partners, Sales Star, who discuss the 9 simple steps you need to take to increase your sales including:- Analyse and plan for success. Develop a best-practice sales process. Use effective KPIs and sales systems. Reduce skill gaps and inefficiencies. Maximise performance. If you want a complimentary copy of this excellent e-book, then please click on the link below:- http://bit.ly/2ENYaMG
Posted by Ventas Sales Ltd
Business Catalyst Club to realise entrepreneurial dreams

Posted: Thursday 08 February 2018

A new business organisation is being launched in Leeds to encourage interaction and turn innovative ventures into reality. The Business Catalyst Club promotes growth by creating beneficial relationships, bringing together entrepreneurs, investors and decision-makers to share new and exciting opportunities. Their quarterly invitation-only lunch events are designed to bring added value to an extensive network of business contacts by facilitating new commercial and professional introductions. At the same time, the venture will provide an effective platform for a select number of companies seeking growth capital to showcase their proposals to members and guests – many of whom are business angels, private investors and institutional lenders. Proposals are considered from start-ups to more established trading businesses, with the focus on strong, scalable ideas and profitable ventures, rather than on any specific industry sector. Founder and Director of The Business Catalyst Club is Yorkshire entrepreneur Graham Shiers. Mr Shiers has more than 18 years’ experience in the field, encouraging entrepreneurial values and emerging talent while stimulating business development and growth. He is well-known in business circles for his most recent role with the Leeds-based Entrepreneurs Club. Over the years, he has delivered successful aspirational corporate networking events in locations from Leeds and Sheffield to London, Nottingham and Birmingham and as far afield as New Jersey, USA. Mr Shiers said: “We provide entrepreneurs and decision-makers with a dynamic, yet friendly environment where they can share ideas, information and new business opportunities with like-minded individuals. I’m extremely passionate about entrepreneurship and business growth and love nothing more than helping a company to get off the ground or to progress to the next stage. “I’m regularly approached with a range of opportunities and issues, varying from funding requests to commercial property deals, business sales or acquisitions and introductions to professional advisors, non-executives or mentors. The Business Catalyst Club will act as a conduit for these marvellous opportunities by bringing together the right talent, at the right level to make positive things happen and open doors “In respect of our funding activities, there have been comparisons made to Dragon’s Den but it’s not the quite the same. While we do, indeed, support emerging talent, The Business Catalyst Club isn’t here to provide entertainment or chase ratings. The focus is on serious business models, motivated management and sensible valuations which will mutually benefit the entrepreneurs, the investors and their local economies”. Mr Shiers stressed that The Business Catalyst Club does not provide or offer investment advice and that individuals and groups should make sure they take appropriate professional advice whilst negotiating any potential deal. However if they do not have their own professional advisors, the organisation can introduce them to a choice of suitable experts on its Deal Maker Panel. Many of the private investors involved in the project have a wealth of expertise and contacts to bring to the table and can offer so much more to their chosen project than just their financial input. They can also play an active role in the direction and success of their investment, mentoring the next generation of entrepreneurs. Leading regional deal maker, Colin Glass OBE of WGN Chartered Accountants in Leeds said: “I’m very pleased about the launch of The Business Catalyst Club. Having spent my career at WGN helping start-ups and SMEs with growth potential to achieve their ambitions, I’m aware that one key factor is the requirement for funding. “The growth of business angel networks, providing essential risk capital to these companies has been slow in the Yorkshire area up to now, so this new initiative is very welcome indeed. Graham Shiers is highly experienced at matching companies requiring funding with business angels and, with appropriate professional advice, I’m sure we will soon see an increase in the number of deals brought to completion.”
Posted by ABL Business Ltd
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