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Product Safety



Overview
 

If your business supplies products to consumers, you need to make sure the products are safe.

The heaviest responsibility falls on producers, eg the manufacturer of a product. But distributors - such as shops and wholesalers - also have legal responsibilities.

Failing to meet your responsibilities can have serious consequences. You could face legal action with possible fines or even imprisonment. You could also be sued by anyone who has been injured or has suffered damage to personal property as a result of using your product.

This guide outlines the basics of product liability and product safety law. It will help you understand how you are affected and what action you need to take.

Your responsibilities as a producer , distributor or seller
 

By law, products sold to consumers must be safe. The main responsibility falls on producers, manufacturers and importers to ensure that products are safe by:

  • warning consumers about potential risks
  • providing information to help consumers understand the risks
  • monitoring the safety of products
  • taking action if a safety problem is found
You need to take an active approach to preventing safety problems, otherwise you risk being sued, fined or imprisoned.

Particular care should be taken with high-risk products such as toys, fireworks, food and medicines. You should also be aware of the specific regulations which apply to such products. Read safety leaflets on the Trading Standards Institute (TSI) website.

See how to ensure your products are safe.

Producers and distributors must inform their local authority (typically, the Trading Standards Department). Download the unsafe product notification guidance for businesses from on the Department for Business, Innovation & Skills (BIS) website (PDF, 326K).

Even if you don’t manufacture the products you sell, you will still have safety responsibilities. You must not sell any product which you know, or should know, is unsafe. You can find recent product recall notices on the TSI website.

You can visit the Association of British Insurers website to download liability insurance guidance for small businesses (PDF, 46KB).

Product safety liability
 

The main responsibility for product safety falls on producers. This includes:

  • manufacturers
  • importers
  • businesses that supply own-brand products
  • businesses that change the safety of a product - for example, by customising or servicing it
Often, several businesses are involved as producers and can be jointly liable if a product causes harm. For example, several component makers might supply parts to a manufacturer that assembles the product.

Distributors - eg shops and wholesalers - are not normally liable for harm to consumers or their property caused by an unsafe product, as long as they identify the producer. But distributors do have some responsibility for safety and can face enforcement action.

Anyone who is harmed by an unsafe product could sue. They can begin their court case up to three years from the date of the injury. In some cases, they can even sue up to ten years after the product was sold.

If you’re involved in producing or supplying consumer products, you will need to take practical steps to prevent problems.

You can also download a guide to the Consumer Protection Act 1987 from the BIS website (PDF, 206K).

It’s strongly advisable to insure your business against potential damages claims.

Liability consequences
 

If you are liable for harm caused by an unsafe product, you can be sued by anyone who is harmed - even if they didn’t buy the product themselves.

You can be sued for compensation for death or injury. You can also be sued for damage or loss of private property caused by faulty goods if the damage amounts to at least £275. The amount that can be claimed will depend on the harm suffered. There is no upper limit.

Many businesses take product liability insurance to protect them from legal costs and damages awards.

Enforcement authorities

Enforcement authorities can take action if they think unsafe products are being supplied.

Trading Standards officers in local councils are responsible for most safety enforcement. Some special products, such as food and medicines, are dealt with by other authorities. Check with your local Trading Standards office if you are unsure. You can find your local Trading Standards office on the TSI website.

Trading Standards officers can buy or seize goods to check they are safe. They can also enter your premises to see whether you are breaking the rules. If they think your products are unsafe, they can:

  • order you to stop selling them
  • go to court and ask for the products to be destroyed
  • prosecute you - if convicted you could be fined or imprisoned
  • demand the recall of an unsafe product

Defending a product liability claim
 

If someone sues you under product liability laws, your first step is to consider who is liable. If you are a distributor, such as a shop, you may not be liable if you can identify the original producer.

If you’re the producer and you believe the problem was caused by a fault in your production process, you may want to admit liability and settle the claim. Alternatively, you will need to prove one of six defences:

1. You did not supply the product. For example, you are not liable if a product is stolen or is a fake copy of one of your products.

2. You could not reasonably be expected to discover the safety fault. For example, if scientific evidence first comes to light after you have manufactured or sold your product.

3. The safety fault was an inevitable result of obeying other laws.

4. Someone else caused the fault after you supplied the product.

5. You didn’t supply the product in the course of business. For example, the law does not apply to private gifts.

6. If you make components, you are not liable if you can show that the manufacturer who assembled the product caused the fault. For example, the manufacturer might have made a poorly designed product or ordered the wrong components from you.

You can’t defend yourself simply on the basis that a user was careless. But if you can show that they contributed to a problem, the amount of damages may be reduced.

If Trading Standards take enforcement action against you under product safety rules, you can also choose to defend yourself. You need to prove you did everything that could reasonably be expected. If you’re successful, you may get compensation for any loss suffered - eg if Trading Standards destroyed your goods.

You should be aware that court cases are usually expensive and complicated. Take professional legal advice before taking any action.

Preventing product safety problems

Producers, manufacturers, importers and suppliers all have a responsibility to ensure that products are safe. You should:

  • consider safety at every stage, from initial design through to selling
  • check whether there are any specific regulations or safety standards applying to your product and that you meet them
  • See how to ensure your products are safe.
In addition, suppliers must:
  • give customers any safety information provided by the producer
  • investigate safety complaints, and tell the manufacturer
  • co-operate with Trading Standards officers
Think about ways to protect yourself if you are sued such as by purchasing product liability insurance to cover damages and legal costs.

If you think you’re at risk, take advice from your business adviser or solicitor. Your trade association may also be able to give you information about standards and best practice in your industry.

Product liability and taking out insurance
 

It’s a criminal offence for manufacturers to supply unsafe products. They may also be liable under civil law for any harm such products cause - which could result in costly legal proceedings.

The Consumer Protection Act 1987 makes manufacturers strictly liable for death, injury, loss or damage caused by defective (unsafe) products.

If a finished product contains a defect in a particular component, both the product manufacturer and component manufacturer may be liable.

You can download the guide to the product liability and safety provisions of the Consumer Protection Act 1987.

Other suppliers, such as wholesalers and retailers, are not liable unless they fail to identify the producer when asked to do so by a person who has suffered harm.

But customers can sue retailers under laws on the sale of goods.

You should take positive action to monitor the safety of your products. You should also make sure you are covered by product liability insurance if you manufacture or repair products, and possibly if you sell them, too.

Insurance will provide valuable protection for your business against any costs or compensation awarded. Although it’s not a legal requirement to have this type of insurance, it could mean the survival of your business should a claim be made against you.

You can visit the Association of British Insurers website to download liability insurance guidance for small businesses

Product Safety for Manufacturers
 

Under the Sale of Goods Act 1979, all products must be ‘fit for purpose’, be of satisfactory quality and fit its description. This means that your products must fulfil the purpose the customer has been led to expect and the reasons that led them to buy it.

The Act also covers any purpose that a customer asks about when the product is purchased and is guaranteed by the retailer to meet that purpose when it is sold. If a product is not fit for purpose, the customer is within their rights to have the goods replaced or repaired.

You can find Sale of Goods Act guidance on the Office of Fair Trading (OFT) website.

By definition, good design will lead to safe design. While meeting your legal obligations is the minimum required, it is a good idea to go further and take best practice on board throughout the design, production, supply and disposal stages.

As a manufacturer or supplier you could be held liable in any legal action for harm caused to consumers or businesses as a result of unintended side-effects or the failure of products manufactured or supplied by you.

Your manufacturing and processing systems must comply with environmental law. You can read guidance to help you keep up with your environmental responsibilities on the Environment Agency website.

See this guide on CE marking.



Products covered by specific safety regulations
 

A CE mark is a manufacturer’s claim that its product meets specified essential safety requirements set out in relevant European directives.

Certain categories of products must bear CE marking if you intend to sell them in:

  • the EU
  • member states of the European Economic area (EEA) - Iceland, Liechtenstein and Norway

The following categories of products require CE marking if you wish to sell them within the EU or member states of the EEA:

  • toys
  • electrical products
  • construction products
  • pressure vessels
  • telecommunications equipment
  • medical devices
  • machinery, equipment and safety components
  • personal protective equipment
  • satellite station equipment
  • gas appliances
  • pressure equipment
  • appliances (other than gas)
  • non-automatic weighing instruments and equipment
  • measuring instruments
  • recreational craft
  • lift machinery
  • equipment and protective systems for explosive atmospheres
  • in vitro diagnostic medical devices
  • marine equipment
  • safety components and subsystems for incorporation into cableway installations
  • cableway equipment (ski tows etc)

The requirement for CE marking and the exact process you will need to go through varies from product to product. Different types of product are governed by different European directives. For example, the trade of certain machinery, equipment and safety components is governed by the Supply of Machinery (Safety) Regulations 2008. The regulations implement a European directive aimed at removing technical barriers to trade.

Under the regulations, products that conform to the relevant safety standards are CE marked and can be placed on the market across the EEA. Responsibility for ensuring compliance with the regulations rests with the manufacturer of the machinery, equipment or components in question. Failure to do so can result in prosecution.

Download guidance on the Supply of Machinery (Safety) Regulations.

Where an item of equipment is covered by more than one directive, it must be CE marked under all applicable directives.

If you supply consumer products which aren’t covered by these specific directives, they must not be CE marked. However, you still have a general duty to ensure they are safe for normal or reasonably foreseeable use under the General Product Safety Regulations 2005.

You can also see this guide on CE marking.

Packaging
 

Packaging includes all products used to contain, protect, handle, deliver or present goods. It includes returnable and non-returnable items such as boxes, pallets, labels, containers, tubes, bags, sacks, timber, glass, metals, plastics and ceramics. It can also include tape, wrapping, binding and tying materials.

You should check that your packaging is designed with safety in mind. The packaging should protect your product in transit and protect your customer from potential injury.

By opting to use a safety-led choice of packaging, your business will benefit from meeting legal demands, saving money and promoting an efficient image to suppliers and customers.

The EU-wide Classification, Labelling and Packaging of substances and mixtures Regulation (CLP) and the GB’s Chemicals (Hazard Information and Packaging for Supply) Regulations 2009 (CHIP) govern the labelling and packaging of hazardous/dangerous chemicals. Suppliers must:

  • identify the hazards of the chemical
  • give information to their customers about the hazards/dangers, usually on the package itself (such as a label) and provide a safety data sheet (SDS) if the chemicals are to be used at work (provision of an SDS comes under the EU-wide Registration, Evaluation, Authorisation and restriction of CHemicals Regulation - REACH)
  • package the chemical safely
CLP has applied to the labels and packaging of hazardous substances since 1 December 2010. It will apply to the labels and packaging of mixtures (called preparations under CHIP) from 1 June 2015 - however, CLP labels and packaging can be used for mixtures prior to that date.

The CHIP Regulations were amended to bring them into line with the EU-wide CLP and REACH regulations. The eventual aim is to have a globally harmonised system for the classification and labelling of hazardous chemicals. Once the CLP requirements for mixtures apply, it is anticipated that the CHIP regulations will be repealed. For more information see the guide on chemicals.

Read about safety issues for chemicals packaging under CLP on the European Chemicals Agency (ECHA) website.

Read about safety issues for chemicals packaging under CHIP on the HSE website.

You must take further action if you want to transport dangerous goods. See the guide on
 moving goods by road.

You must keep your use of packaging to a minimum, avoid the use of heavy metals and enable packaging to be recovered. If your business handles more than 50 tonnes of packaging in a year and has a turnover of more than £2 million, you must recover and recycle set amounts of packaging.

Labelling
 

You don’t have to show particular information on the label for every kind of product, but if you include it you must be accurate. There are special rules for some products, and for retailers.

Labels must not be misleading about things like:

  • quantity or size
  • the price
  • what it’s made of
  • how, where and when it was made
  • what you say it can do
  • the people or organisations that endorse it
You must include safety information for products that could be dangerous.

Your business sector

You must follow special rules if you manufacture, distribute or sell:
  • precious metals
  • footwear
  • food and drink
  • products for children
Rules for retailers

If you’re a retailer, you must display:
  • the price of products - this must be in sterling (pounds and pence) and include VAT where applicable
  • the price of a single item (the ‘unit price’) for products that you sell loose
  • metric measures (like kilograms, centimetres or litres) for unit pricing - except for some products (for example, beer is still sold in pints)
If you don’t follow the rules you can be prosecuted.

Talk to your local Trading Standards office if you have questions about how to label your products correctly.

Further help and information
 

Where to get more help

The following links will provide further information on product liability, product safety and sustainability.

The Design Council encourages businesses to understand the design process and to incorporate it into their strategic planning. Find out more on the Design Council website.

HSE has a section on its website called ‘Designers Can Do More’ that looks at issues such as legislation, training and best practice in the design process. Read information for designers on the HSE website.

BIS provides wide-ranging support for businesses. Read about support for businesses on the BIS website.

BSI provides useful information relating to standards, certification and legislation, together with comprehensive details of CE marking. Read about standards and CE marking on the BSI website.

WRAP (Waste & Resources Action Programme) provides a broad range of information and advice on environmental issues including eco-design and packaging. Read information and advice on environmental issues on their website.

You can also contact the Envirowise Advice Line on 0800 585 794 for two hours of free advice.

Further information

BSI Helpline

020 8996 9001

Communities and Local Government Helpline

0303 444 0000

WRAP Resource Efficiency Helpline

0808 100 2040

Environment Agency Helpline

03708 506 506

BIBA Consumer Helpline

0870 950 1790

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News

28 results found, page 1 of 3.  
Aurora Looks to Capital for Partnership

Thursday 21 June 2018

Huddersfield's Aurora Fireplaces, one of the UK’s leading manufacturers of fires and fireplaces have entered into a strategic partnership with leading UK trade supplier, Capital Fireplaces Ltd to enhance the range of fire and fireplaces products available to showrooms in the South of England. The partnership will see two of the UK’s market leaders work together to increase the depth of Capital’s product portfolio to meet the demand from showroom partners for a greater range of designs. It will also result in enhanced levels of customer service and delivery, in turn supporting independent showrooms with the growth of their businesses. Aurora Fireplaces, based in West Yorkshire, proudly manufacture all their products in Britain, will provide Capital with entry price fireplaces without compromising on the quality of Aurora’s products, ensuring the consumer receives the best value from their investment. Commenting on the partnership, Andy Hitchman, Managing Director at Capital Fireplaces Ltd said: “To respond to the demand from our showroom partners to offer a wider range of high-quality fireplaces at affordable prices, it made sense to partner with Aurora. I believe our respective brands strongly complement each other and working together will have a positive impact on both our showroom partners and the consumer”. Jonathan Nicholls, Sales Director at Aurora Fireplaces, added; “The partnership with Capital is a great testament to the quality and style of our product range, all of which are made here in Britain. We’re proud to be working with Capital and I believe this partnership will have benefits all round”.
Posted by KC Communications
Dugdale Bros launches 100% British-made cotton collection

Monday 11 June 2018

Heritage Huddersfield textiles brand Dugdale Bros & Co has launched a new collection of 25 cotton cloths, bringing its total number of fine fabric ranges up to 24. Entirely made in Britain using premium-quality Supima yarn from English Fine Cottons, this latest release is the first cotton collection for tailors in 50 years to have been spun, dyed, woven and finished in England. Named ‘Cottonopolis’ in honour of Manchester’s cotton-making legacy – aside from the agricultural aspect involved in growing the cotton – the collection’s provenance lies entirely in the North of England. Using extra-long staple yarn spun by English Fine Cottons in Cheshire – the last remaining cotton spinner in Europe – these individual strands have been dyed by Blackburn Yarn Dyers, woven at John Spencer in Burnley and finished at H & C Whitehead in Brighouse. With a tightly woven gabardine construction and lustrous, water-resistant finish, the versatile cloth is available in 25 different colour variations, ideal for tailoring suits and trench coats. Commenting on the launch of ‘Cottonopolis’, Dugdale Bros’ managing director Simon Glendenning said: “This is a truly exciting and innovative cotton range, and the first of its kind for decades. Provenance and premium-standard production are central to all our collections, and we place a huge amount of impetus on sourcing the best materials available. “As the last remaining independently-owned cloth merchant in the centre of Huddersfield, we chose to work with English Fine Cottons on ‘Cottonopolis’ because their values and dedication to quality align closely with ours. The finished range is a testament to the North of England’s prevailing cloth-making legacy, and we’re delighted to be able to supply this 100% British-made collection to tailors and fashion houses around the world.” Having achieved an uplift of 22% in export sales in 2017, Dugdale Bros is building on its significant growth with these burgeoning overseas markets in mind – including China, South Korea, Japan and Australia. Although traditionally renowned for its heavier weight worsted cloths, the brand’s broadening portfolio incorporates a number of linens, cottons and silk blends, which are especially popular with tailors and fashion houses in more temperate climates. Simon continued: “This is a pivotal time for UK manufacturing, and we’re thrilled to be amongst the makers that are helping to drive the country’s export market forward.” The ‘Cottonopolis’ release follows the 122-year-old cloth merchant’s launch of two linen collections earlier in the year – ‘Lisburn’ and ‘Crommelin’ – along with a high-twist Merino range, ‘Tropicalair’. Available now, the full collection can be viewed on the Dugdale Bros website.
Posted by Scriba PR Limited
Your Local Apple IT Repair Specialists

Friday 11 May 2018

Hello, I’m one of the team at Had-It Limited. Our IT Technicians have a background with Apple Products, and have Apple training in their careers. We specialise in the repair of iPhones, through to Macbook and Apple desktops. So if you’ve had a slip and smashed your screen, we’re here to help. Prices vary on device and problem.
Posted by HAD-IT
Huddersfield-based Leach appointed by national retailer Watchfinder

Tuesday 08 May 2018

Watchfinder has overhauled its visual merchandising in six boutique stores. The specialist pre-owned watch retailer appointed Huddersfield-based Leach Impact to produce the range of striking displays. Established in 2001, the company has stores situated in high-profile shopping locations throughout the UK – including Victoria Quarter, Leeds and Avery Row, Mayfair – all of which now feature high-quality graphics, designed and produced by Leach. Alongside a range of illuminated lightboxes, interchangeable fabric graphics have also been produced to create a ‘wow-factor’ impact for customers. To keep the Watchfinder brand dynamic and flexible, these visuals will allow for quick and easy updates on a four-monthly basis. Self-adhesive wall graphics have additionally been installed within selected stores, to give the brand further impetus. Managing the entire process from print production to installation, Leach completed the project in just one week, delivering the finished result both to budget and in the short timescales required. Leach’s business development manager, Dale Broadhead said: “Having worked extensively within the retail arena, we are always excited by new and challenging briefs within this sector. We were keen to work with reputable brand Watchfinder, and this assignment provided us with a great opportunity to build our relationship.” Watchfinder’s graphic designer, Polly Alpin, said: “In an ultra-competitive retail industry it’s important for our stores to stand out from the crowd. That’s why showcasing our brand and products in the best possible way is so crucial. The new look is already attracting customers to our exclusive boutiques across the UK. “I approached Leach as they were able to meet our critical deadlines and, having seen their past work, I was confident that quality would not be compromised. Not only was the team able to meet our requirements, the all-important end result and stores look fantastic!” Maidstone-headquartered Watchfinder was initially established as an online retailer, and now has 8 stores nationwide.
Posted by Scriba PR Limited
CE certificate marks another milestone for bespoke lightbox manufacturer

Wednesday 25 April 2018

Huddersfield-headquartered graphic display specialist Leach has recorded a new industry milestone by becoming one of the first UK suppliers to secure CE certification for its renowned lightboxes. 20 configurations of the team’s iconic LED-lit products have all been individually assessed as part of a rigorous two-month, independent audit by UKAS-approved test house SGS. The inspections explored the overall safety of the luminaires, with specifics including electromagnetic capability, electromagnetic field and ROHS tests, to name just a few. With the full suite of Leach’s Vision lightboxes now CE certified, clients have utmost confidence surrounding their use in public locations. The reports that are supplied alongside this widely-acknowledged standard will also aid the trade of these lightboxes in the export market. “CE certification is common among consumer-facing products, but is less apparent in the B2B space,” comments Leach’s head of innovation Mike Willshaw. “However, brands – particularly retailers – are becoming increasingly astute when conducting their due diligence, so it’s no longer enough for lightboxes to simply look the part. They must demonstrate compliance to the highest standards too. “Our CE certified products provide that added peace of mind that our displays aren’t just eye-catching and long-lasting – they’re also wholly safe.” News of Leach’s CE certification comes in the same month that the team recorded a Net Promoter Score of 63 from its customer base – a figure that far outperforms the industry’s 16-point average. Managing director Richard Leach concluded: “There can be no denying that the business environment remains tough, particularly for some of our retail customers. But, for us, this means there’s never been a more important time to deliver consistently high-quality products, a responsive service and value for money. An NPS score as strong as 63 – and higher than the likes of Amazon, John Lewis and Waitrose* – is welcome evidence that we’re doing just that.” *According to https://npsbenchmarks.com/
Posted by Scriba PR Limited
Finalists announced for prestigious Handcraft Tailor Scholarship Award

Monday 16 April 2018

The shortlist for the inaugural Handcraft Tailor Scholarship Award competition has been revealed, with nine students having been selected to proceed to the final stages of judging. Launched last year as a collaboration between the Handcraft Tailor Academy, Dugdale Bros & Co., Association of Suppliers to the British Clothing Industry (ASBCI) and The Textile Institute, the scholarship competition will see the winning entrant embarking on a 12-week summer tailoring course in Monaghan, Ireland, from June to August, under the tutelage of Rory Duffy – Master Tailor and former Golden Shears Award winner. Open to students across the UK and Ireland enrolled on tailoring, fashion, costume design and fine art courses, the standard of applications was extremely high – showcasing a great deal of creative and technical talent. With the top nine entrants having now been carefully selected by Robert Charnock – chairman of Huddersfield cloth merchant Dugdale Bros and Co. – and industry-renowned tailor Alan Cannon Jones, these students will proceed to the final assessment stage of the competition. Three entrants from Limerick School of Art & Design have been shortlisted – Anna O’Doherty, Louise Marchard and Hong Zhang – alongside Jakub Lipjanec and Ffion Wym Williams from the University of South Wales, Joel Yip from London College of Fashion, Kiera Robinson from Sheffield Hallam University, Dominic Browning from Leeds Beckett University and Morgane Krischer from Westminster University. Commenting on the shortlisted entries, Robert Charnock said: “The calibre of applications has been extremely high, and we were impressed with the level of skill, creativity and dedication demonstrated by all students who entered. The hard work put in by all entrants must be applauded. “The whole idea behind the competition is to bridge the gap between education and industry, and all the finalists have demonstrated that they can effectively transfer the techniques they have learned so far to real-life tailoring applications.” Alongside a written entry, the students were required to submit a 13-sample sewing stitch book, using a minimum of five different qualities of woven wool cloth to demonstrate their proficiency in hand-stitching and pocket production. Alan Cannon Jones elaborated on the finalists’ technical proficiency: “For students with only limited experience of hand-stitching and technical tailoring applications, the entries were executed to a superb standard. But as well as this craftsmanship, we were also looking for evidence of the entrants’ potential to advance under Rory’s expert guidance. “Our chosen finalists all showed real promise and creativity, along with a desire to develop their existing skills. I’m sure all have a bright future ahead of them, and I’m excited to see how the scholarship winner will flourish after 12 weeks of dedicated training.” Set to be announced on Sunday 22 April, the winning student will be tutored by Rory Duffy in world-renowned Savile Row techniques, learning to measure, draft, fit and make a bespoke suit. All course fees have been covered by the Handcraft Tailor Academy, whilst accommodation and cloth costs have been sponsored by Dugdale Bros and travel expenses paid by The Textile Institute. Further information about the scholarship award can be found at www.htsaward.wixsite.com/htsa.
Posted by Scriba PR Limited
Leading glassmaker appoints Smith Brothers for grid connection

Wednesday 11 April 2018

Elland-based power engineering contractor Smith Brothers has been appointed by Europe’s leading flat glass manufacturer Saint-Gobain Glass, to connect its East Riding industrial site to the Northern Powergrid (NPg). Part of the Saint-Gobain Group – a global designer and producer of construction materials and solutions – Saint-Gobain Glass is the principal supplier of coated glass worldwide, with its UK base in Eggborough, Goole. With the manufacturing facility currently supplied via a private-wire network, high voltage specialist Smith Brothers has been enlisted to connect it to the local distribution network via a turnkey scheme of works. Acting as the Independent Connection Provider (ICP), Smith Brothers will be responsible for all required electrical and civils elements, from initial design through to final commissioning. Tasked with replacing the existing connection and carrying out necessary network reinforcements, a 10-strong Smith Brothers team will take care of the construction of two 66kV outdoor substations – one for NPg, the Distribution Network Operator (DNO), and another for Saint-Gobain. The engineers will additionally carry out the required cabling works to link the NPg compound into a nearby 66kV supply, and feed this into the private substation. Two parallel-fed 20MVA transformers will be installed along the route between the compounds, and Smith Brothers’ duties will also encompass the construction of a control room, 11kV substation and the fitting of all electrical equipment. Once these elements have been established, the engineers will then take care of commissioning the entire system and integrating it into both the Northern Powergrid and Saint-Gobain Glass networks. With work having commenced in November 2017, Smith Brothers is set to energise the site in June. Commenting on the connection, project manager Ryan Smith said: “For any manufacturing facility like this one, minimising operational disruption is a key priority for both the client and our team. There are always significant challenges involved, especially when there’s limited space for the construction of the compounds and buildings, as is the case with the Eggborough assignment. “But through condensing the site where possible, and tackling obstacles with our trademark efficiency and professionalism, we’re aiming to complete the Saint-Gobain connection with zero system interruptions.” This is not the first work Smith Brothers has carried out for Saint-Gobain – the electrical engineers additionally take care of high voltage upgrades and maintenance at the site. The team has also been contracted to carry out works for other household names including Land Rover, Kellogg’s and United Utilities. Elaborating on the firm’s growing list of blue-chip clients, managing director Nick Gudgeon said: “Our reputation as a leading Independent Connection Provider in the UK is steadily growing, and being enlisted by renowned companies like Saint-Gobain Glass is testament to this. “Our ongoing investment in people, training and equipment means that we’re able to provide a turnkey service that is trusted by leading names nationwide. And with plenty more complex projects on the horizon, we’re set to further cement our position in the market in 2018 and beyond.”
Posted by Scriba PR Limited
Luxury manufacturer opens door to bespoke showroom

Thursday 05 April 2018

Premium bespoke doormaker Deuren has opened its brand new on-site showroom, in readiness for further growth and the unveiling of its latest product lines. Since bringing its manufacturing operations in-house in 2014, the company has crafted more than 7,000 doors, with the new showroom opening marking the latest significant phase in the company’s in-house expansion. Spanning 2,000 sq ft, the display space will showcase 26 products from Deuren’s luxury internal, external and garage door ranges – including new additions that are set to launch this month. As well as highlighting the material, configuration, hardware, finish and security options on offer, the showroom will enable customers to interact with the doors and test the different mechanisms available. Its adjacency to the fully operational on-site workshop also means that visitors will be able to witness Deuren’s craftsmanship in action. In addition to the display area, the new space also comprises a meeting room, toilets and a staff kitchen. Commenting on the new showroom, founder and managing director of Deuren, Ian Chubb, said: “With our customer base expanding both nationally and internationally – especially in the US and Channel Islands – the need for a dedicated display space for our doors couldn’t be ignored for much longer. “We wanted a showroom that would demonstrate the potential that exists when it comes to bespoke design and manufacturing. And this new space definitely achieves that. Before, it was only at exhibitions that customers could really test our doors, but now they can visit our site and truly get a feel for our products and the craftsmanship that goes into them.” Alongside the launch of its new showroom, Deuren has also enlisted the expertise of neighbouring digital marketing agency The Bigger Boat to overhaul its website. Through migrating the site to a new content management system, it now has an improved layout to enhance the user experience and simplify the enquiry process. Integrating the website into Deuren’s CRM system has additionally granted the company greater insight into the customer journey, to help drive campaign strategy. Elaborating on the website overhaul, The Bigger Boat’s creative director Doug Main commented: “The main objective was to put more focus on the design of the doors themselves, in order to increase visual impact online. Alongside the new showroom, the website is another key avenue for prospective customers to see the quality and luxury of Deuren’s products. “User experience is central to this, so we’ve simplified the layout and enquiry process. Plus, by plugging a new CRM – Zoho – into the site, we’ll be able to better understand which keywords and channels are attracting the most traffic, and it will be far more straightforward for the sales team to keep a record of customers and order status.” Deuren is a luxury door brand, specialising in the bespoke design and production of internal, external and garage doors – often to one-of-a-kind specifications.
Posted by Scriba PR Limited
Retail display innovation launched by Leach

Wednesday 21 February 2018

Brand environment specialist Leach Impact has revealed a new merchandise display system which integrates illuminated fabric graphics to maximise the use of retail space. Product Wall Max premiered at the Retail Shopfitting & Event Summit earlier this month, following over 12 months of behind-the-scenes research, prototyping and development. Capable of being manufactured in any size up to 15m x 3m, this display solution is designed to create an atmospheric ‘exhibition’ of hero products which increases brand awareness and captures customer attention in-store. It represents a heavier-duty version of Product Wall Lite, which was launched by Leach last spring. Whilst this display system – with its magnetic shelves – is ideal for lightweight merchandise such as jewellery and footwear, Product Wall Max on the other hand can integrate slotted rails, floating shelves and hooks, perfect for larger and/or heavier items including clothing and sports equipment. Commenting on the popularity of the new solution when unveiled at the Summit, Leach’s recently-appointed head of sales Adrian Wray said: “The purpose of this event was to match us to prospective buyers who are interested in the innovations currently available to retailers. Product Wall Max was therefore incredibly well received. “We met with household brands including Karen Millen, Well Pharmacy and Co-op, hospitality giant Whitbread, cosmetics specialist Loreal and charity Age UK, to name just a few. We’re excited to see how these conversations unfold.” Created with flexibility in mind, both Product Walls are designed so that store staff and merchandisers can update the look and feel of their displays without fuss. All component parts can be added or removed with ease, with fixings neatly concealed behind the interchangeable fabric graphic. Product Wall Lite has already been installed by Regatta, Specialized and Vivobarefoot.
Posted by Scriba PR Limited
Iconic Huddersfield cloth brand celebrates growing international presence

Tuesday 20 February 2018

Heritage cloth brand Dugdale Bros & Co. is celebrating its most successful year to date, following significant expansion into fast-growing international markets and the appointment of key personnel. Through its 122-year history, the company has become renowned within the textiles world for supplying fine worsted fabrics to Savile Row tailors and iconic fashion houses alike. And it is precisely this international reach that was pivotal in making 2017 the most successful year on record for the brand. With a fast-growing presence in overseas markets – including China, South Korea, Japan and Australia, to name just a few – the company reported a 22% uplift in turnover from exports alone, compared to the previous 12 months. Significant expansion was achieved within the Scandinavian and Asian Pacific markets in particular, thanks to new distribution arrangements and the addition of two full-time export team members. 2017 also marked Dugdale Bros’ first year in partnership with its new USA agent Atlas International Textiles – a key distributor in America. Domestic growth has followed a similar trajectory, with overall company turnover up 14% on the previous year. The recent appointment of sales managers Amit Karia and Jack Rowan has been key to this steady expansion, enabling the brand to build its customer base and enhance its visibility in the competitive UK market – particularly as the popularity of modern made-to-measure tailoring increases. 2017 saw the launch of three new cloth collections, bringing Dugdale Bros’ total number of ranges up to 23 – alongside the array of trimmings and linings also supplied by the brand. Amongst these new releases was the Royal Classic Vantage series, which incorporated archival patterns from the iconic 1957 Royal Classic collection, in celebration of its 60-year anniversary. Based in Huddersfield since its establishment in 1896, the brand was taken on by chairman Robert Charnock in 2001 and is the last independently-owned cloth merchant remaining in the centre of the town. Commenting on the record year of sales, Robert said: “2017 was intended to be a year of consolidation for us, following significant internal restructuring initiated by our managing director Simon Glendenning. However, increased activity with a number of notable luxury brands has helped to bolster our figures during this period. “Dugdale Bros is undoubtedly a company with a significant legacy behind it, which we are dedicated to preserving as we take the business forward. And it is precisely this balance between celebrating our heritage – both in relation to the brand and our town – and strategically targeting new overseas markets, that has enabled us to flourish.” Building on the previous year’s successes, 2018 will see the cloth brand launching five new lightweight collections – specifically designed with the burgeoning Asian markets in mind. In addition, core lines will be refreshed with the introduction of new designs, colours and patterns. Robert continued: “The expansion of our collections will further boost our market presence, and we’re expecting to see an additional 12% growth this year. The Dugdale Bros brand has truly come of age, and we’re looking forward to more people recognising the value of cloth that has been proudly made in Huddersfield.” With headquarters on Northumberland Street in Huddersfield, Dugdale Bros & Co. has another office in Mayfair and supplies its cloths to tailors and distributors throughout the world.
Posted by Scriba PR Limited
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