WHERE LOCAL BUSINESS GROWS

High Speed Broadband

When it comes to internet connectivity, speed and reliability are essential. Read about the benefits of high speed broadband, get to grips with some of the jargon and find out how to get started.


High Speed Broadband – Overview
 

Broadband has become a standard requirement for business. High Speed Broadband adds extra dimensions to that, not just in terms of speed but also in terms of what can be done using the connection and reliability of the service.

High Speed Broadband enables more to be done over the internet making use of better line speeds and capacity. However, it is not the technology that is important here, but what you do with it. High Speed Broadband can make the current processes of a business work better and it can enable a business to do more and better things, extending its reach and potential.

What does the technology do?
 

High Speed Broadband makes use of fibre optic cables to deliver higher speeds, greater capacity and higher reliability across the Broadband network. Currently there are two ways of delivering this technology to a business (or home) user:

FTTC – (Fibre to the Cabinet) delivers fibre optic lines to a cabinet in the street or local area from where the final delivery is made using the existing (copper) telephone lines. This combination of fibre optic and copper can deliver speeds of up to 80Mbps for downloads (against average speeds of 5 – 6 Mbps for standard ADSL Broadband)

FTTP – (Fibre to the Premises) delivers fibre optic lines directly into the home or business user’s premises making it even faster. This can deliver download speeds of up to 160Mbps at present. Even faster speeds of up to 330Mbps may be available in the future

The exact speed you get depends on a number of additional factors like the length of your line from the telephone exchange or green roadside cabinet, the line quality and the equipment and internal wiring within your premises. It may also be affected by the package you purchase and the number of other users sharing the line (known as the contention ratio).

Business benefits of High Speed Broadband
 

Superfast broadband makes home life more fun, connected and productive. It opens up a vast world of learning and entertainment; provides better, cheaper and easier ways to keep in touch with friends and family across the world; and creates opportunities to work and learn successfully from home, revolutionising our lives.

Watch, listen and read

Lightning quick connection speeds means downloading films, music and ebooks can be done in a flash, letting you enjoy your favourites, whenever and wherever you like.

Get the whole family online together

Superfast broadband means the entire family can use multiple devices at the same time with no interruptions. The consistent and reliable service allows the whole family to use the internet at once; playing games, watching on demand TV, using social media, and doing homework, without any drop in the connection.

Keeping in touch

The faster connection means you can chat and see family, friends and work colleagues wherever they are using high definition video and voice calls.

Keep those precious moments safe

Superfast allows you to use online data storage (such as cloud computing) to back-up and save photos, videos and other precious memories.

Maintain older people’s independence

Superfast makes it easier for elderly and disabled people to maintain their independence and continue to live at home by taking advantage of new telecare and telehealth services that use the internet to alert health workers if they need help.

Learn something new

Learning has never been easier to access or more inspiring, with video, audio and interactive online courses. Superfast broadband allows you to access great resources to revise for exams, take up a new hobby or train for a new career.

Work from home

Superfast access to cloud computing, video conferencing and your employer’s network means that working from home has never been easier, allowing you to cut your commute and balance your work and home life more successfully. Superfast broadband makes it easier to set up a business too, opening access to low-cost business software and the quick upload and download of large files and images.

Business benefits

Superfast broadband can help transform existing businesses and enable new start-ups to get established. Reliable and consistent connectivity can boost productivity, even at the busiest times, regardless of the number of users online, and make it possible to build new business contacts around the world, reduce travel, and save money.

Communicating with customers

Superfast broadband can revolutionise how you communicate with customers and colleagues – improving customer service and cutting bills by speaking face to face with clients using video conference platforms for ‘virtual’ meetings in real-time.

Super charge your social media

Social media is here to stay and superfast means you can make the most of its instant, far reaching and cost-effective brand awareness and marketing opportunities.

Improve the look and feel of your website

Superfast broadband allows you to improve the look and functionality of your website. It is quick and easy to load high quality pictures and video and boost sales by giving your customers a richer experience.

Take advantage of affordable and cutting edge software

Superfast broadband gives you access to a raft of affordable leading-edge software and applications that can help you work more efficiently, connect with customers and colleagues around the world and allow you to be flexible about when and where you work.

Save time and money with ‘the cloud’

Cloud computing offers you greater flexibility about when and where you access the internet and can save you time and money. With the cloud software and data is hosted remotely at a data centre, not on your computer, so you can access it anywhere and from any device, as long as it’s connected to the internet.

Collaborate with others

Superfast broadband also makes it easy to share ideas and information with your colleagues or clients and collaborate on projects in a completely paperless way by making use of a cloud based secure work space.

Work flexibly from home

Superfast broadband can give you access to your business network from pretty much anywhere, so you can work from home or other locations and save time to enjoy your life in and out of work.

Data, data, data

These days we all need to handle more and more data and that takes bandwidth. Superfast broadband allows you to quickly send and receive super large video and graphic files as well as back-up your data remotely to keep documents safe and secure.

Your business could be eligible for a broadband connection voucher worth up to £3,000 to get superfast broadband.

Getting the most out of High Speed Broadband
 

Be prepared - Even before installing High Speed Broadband, you can be planning for your use of it.

It’s not only about the technology - The real difference is in what is enabled to happen in your business.

You have to do something to enable High Speed Broadband - Your existing Broadband service will continue unchanged. You will need to upgrade to a High Speed Broadband package.

Choose well - Compare the services being offered by the many service providers who can connect you to High Speed Broadband. Use the High Speed Cornwall and Connecting Devon and Somerset to create a list of potential suppliers.

Research the cloud - Discover services that can upgrade your capability or save you money across your new, reliable connection.

Check out your existing computer installation - Whilst your equipment may connect to High Speed Broadband, it could need upgrading to make best use of the additional data flow. Once line speeds cease to be a limiting factor, processing speeds may become a limiter.

Consider moving telephones on to VOIP - Voice Over IP systems use your High Speed Broadband connection and may operate more effectively, cost less and add in function.

Have a flexible working policy - Flexible working can improve productivity in some business types, increase your potential for diversity and make more space in your offices for expansion. Ensure that all workers understand the terms on which flexible working is permitted and monitor productivity to ensure benefits are really being achieved.

Monitor benefits - Measure your productivity before installation to ensure that you can measure and understand the effects of the new connectivity.

Continue to monitor the market - As your needs change and the technology continues to improve, ensure you know whether you need to change suppliers or technology and do so in a managed process.

Getting Started
 

High Speed Broadband is being quickly rolled out across Britain. The process will be progressive, so the first step is to check the appropriate website

BT Openreach is creating the infrastructure for High Speed Broadband. This can then be offered through a network of providers and resellers in your area. You will need to find a provider and sign up for the best package for you.

Not all providers offer the same service, so check out their offerings and associated costs and choose the one that best meets your profile of usage. In both of the above areas, there are support services available to support and guide you in making the most of this opportunity.

Upgrading your Broadband Speed should be a simple process. An engineer will call and install a new modem at your premises and you will receive a new router from your internet service provider. All your other telephone and computer equipment remains the same.

In order to gain the maximum benefit from High Speed Broadband, you should consider revisiting your ICT (Information and Communications Technology) plan with the intention of adding into it any areas of improvement that can be achieved with this enhanced capability:

Create a High Speed Business Plan

Consider how and where you can benefit

Evaluate any opportunities that arise and plan changes to your processes

Find professional business support to assist

Begin searching for and implementing solutions

Monitor benefits

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News

25 results found, page 1 of 3.  
Vapour Cloud becomes approved Avaya partner

Thursday 21 June 2018

West Yorkshire-headquartered tech specialist Vapour Cloud has become only the sixth organisation in the UK to achieve approved Avaya Cloud Solutions partner status through BT Wholesale. BT, one of the world’s leading providers of communications services and solutions, approached Vapour to deliver its cloud-based omnichannel solutions to British businesses, having seen the firm’s ability to supply another complex industry product – Storm. With a robust technology roadmap plus a growing presence within the IT and telecoms space, Vapour colleagues also had to complete multiple exams to prove the team’s knowledge of Avaya’s portfolio. Now the partner accreditation expands the breadth of Vapour’s unified communications (UC) offering, whilst helping Avaya to further penetrate the voice market. Vapour can recommend and implement Avaya Contact Centre Select (ACCS), for example – a multichannel solution that can be fully integrated with Avaya’s IP Office platform. An increasingly popular choice for growing businesses that want to harness the potential of unified communications, ACCS powers call handling, email, instant messaging, conferencing, SMS and video conversation. The result is an improved customer experience – using the channel that most suits them – plus workforce flexibility, as the cloud-based product can be used on any device irrespective of location. Commenting on the new official relationship, Vapour’s CEO Tim Mercer said: “Many organisations are starting to realise that on-premise telephony systems are holding them back, so they’re beginning to explore the world that we have operated in for the last five years. Avaya’s cloud-first strategy means they are one of the hottest names in the space, and interest ACCS is vast. “Enquiries for ACCS go via BT Wholesale who will recommend an approved Avaya partner that they think is suitable for the job. I’m delighted that we’ve succeeded in the rigorous process to achieve this prestigious status.” Driven by the latest WebRTC, Avaya’s cloud-based UC offering is very attractive to Vapour – an organisation renowned for its specialism in real-time communication technologies. “ACCS sits extremely well amongst the other products within our H?llr suite of voice solutions,” continued Tim. “It facilitates flexible working, is easy to deploy with no hardware or software installation required, and with multiple options available it can satisfy the needs of varied small to midsize organisations. “We’ve already specified the solution as part of some of our most exciting upcoming projects and I look forward to seeing the relationship unfold. The partner status could add up to £250,000 to our business by the end of this year alone.” Elaborating on Vapour’s approved partner achievement, Vincent Sivori, BT Wholesale Sector Sales Manager said: “We have to identify businesses who would be a good partner for the re-selling of Avaya services that we supply. From working with the Vapour Cloud team we very quickly realised that with their excellent cloud skills and strong service focus, they will offer a compelling proposition to the market. It is exciting times and working hand in hand with Vapour we will support their clients’ move to cloud.”
Posted by Scriba PR Limited
Yorkshire cloud tech firm Vapour commences acquisition trail

Wednesday 23 May 2018

Yorkshire-headquartered technology specialist Vapour Cloud has today announced its hunt to acquire at least two IT and communications businesses, as it prepares for growth of up to 80% in 2018. With an estimated £10m to spend over the coming year, CEO Tim Mercer is most imminently on the lookout to buy a Northern IT support firm with Microsoft partner status. Of specific interest is a skill-set in the public cloud – particularly Azure and AWS (Amazon Web Services) – to complement Vapour’s private cloud offering. A traditional voice company – particularly a PBX (Private Branch Exchange) or mobile supplier – is also being sought. With the voice industry now cloud-first, Vapour’s objective is to acquire a large customer base that needs to migrate from an on-premise to cloud offering – the company’s own speciality. Already aiming to become a £12m business by 2020 – on the basis of organic growth alone – the goal is to accelerate Vapour’s expansion with these logical business procurements. “We mark our fifth year in business this July, so as we look ahead to what the board is trying to achieve going forward, a buy and build strategy is a natural progression for the organisation,” said Tim. “We’ve established a 96% net recurring revenue rate to date, so our business development model is easy to maintain. We had a 64% seed of growth in 2017, and hope to realise 65-80% by the end of this year. “There are a number of well-established operators in this sector – dozens of which started out as lifestyle businesses – but many are not cloud-first,” Tim continued. “Of course, some are rising to the challenge and quickly adapting their offering to satisfy clients’ modern business needs. But cloud is an entirely different world. We therefore hope that by acquiring two – or more – of these such companies, we can successfully build on the legacy the current owners will leave behind, whilst supplying their customers with the next generation products and services they’re looking for.” When asked why the focus is on acquiring businesses in the North, Tim concluded: “We are of course considering investments irrespective of geography. But the vibrancy of activity in the North is undeniable, and the synergies associated with augmenting our already reputable skill-set in the region will be vast. “We’re passionate about flexible working too, so the more engineers, technical experts and customer service advisors we have in the North, the easier it will be to develop a larger, more diverse and engaged workforce.” Based in Halifax, West Yorkshire, Vapour specialises in cloud secure voice, connectivity and storage solutions, and is currently a 32-strong team. The business has attracted £4m of private equity investment to date.
Posted by Scriba PR Limited
Making your mobile technology work for you

Monday 14 May 2018

FREE learning opportunity! Why not book on to our FREE introductory event on connected mobile technology. Andy Patten will take you through the wonderful world of the connected life with iCloud, iPhone and your desktop. http://goo.gl/ztFp2n
Posted by HAD-IT
New Apple IT repair centre opens in Huddersfield

Friday 11 May 2018

Check out our new Huddersfield service centre. Castlegate Huddersfield. This is who we are and this is what we do. HAD-IT Limited & HAD-IT (Huddersfield) Ltd incorporating HAD-COPY and HAD-PRINT Specialise in the Service and Support of Apple Products including Macs, iPads and iPhones etc. Our Apple Certified Engineers offer repairs from a simple Screen Replacement to Hard Drive Issues, Upgrades, Tuition and Training at very competitive prices. We also Supply and Support a full range of State of the Art Technology Colour and Mono Copier/Printers from simple Desktop to Large Format and Feature Rich Multifunction Machines with Full System Document Production all with a variety of Service, Maintenance and Support Contracts. In addition, our Printing Division offers a complete Graphic Design and High-Quality Printing Service to AO Size.
Posted by HAD-IT
Check out our New! Print Centre in Huddersfield

Friday 11 May 2018

Our Experienced Print Bureau Staff have a wealth of knowledge to make your Print and Graphics Project stand-out from the crowd.
Posted by HAD-IT
Your Local Apple IT Repair Specialists

Friday 11 May 2018

Hello, I’m one of the team at Had-It Limited. Our IT Technicians have a background with Apple Products, and have Apple training in their careers. We specialise in the repair of iPhones, through to Macbook and Apple desktops. So if you’ve had a slip and smashed your screen, we’re here to help. Prices vary on device and problem.
Posted by HAD-IT
Global Branding Agency Announces Launch of Accelerator Hub to Support Yorkshire Creative & Tech Start-Ups

Tuesday 03 April 2018

Elmwood, the world’s most effective brand design consultancy, is set to launch its first accelerator programme in June 2018. Elmwood LaunchPod is a unique project bringing creative and technology start-ups together into a thriving creative community, collaborating with them over a 12-week programme designed to take their businesses to the next level. Initial details about Elmwood LaunchPod, which will be hosted at Elmwood’s studio in Leeds (United Kingdom), have been released today, with the official launch of the accelerator programme taking applications from Monday 16th April until Friday 8th May. The inaugural accelerator programme is aimed at promoting the development of innovative consumer health start-ups, with Elmwood inviting both technology and creative (STEAM: science, technology, engineering, arts and mathematics) businesses who are innovating how people manage their health to improve their quality of life. As a global brand design consultancy, Elmwood is uniquely placed to o?er start-ups the guidance and support they need to ensure sustainable business growth beyond the 12-week programme. By bringing emerging technology and creative businesses into their community, they hope to discover how technological innovation can enhance brand experiences for both clients and consumers. Elmwood anticipates working with 5 start-ups when the 12-week accelerator programme commences, helping to support the next generation of entrepreneurs who are already hard at work to bring emerging ideas to market that will shape the future of consumer health. Throughout the 12-week programme, successful applicants will receive specialist insight from a world-class community of marketers and creative designers and free workspace at Elmwood’s creative and dynamic studio. Participating start-ups will also have access to expertise across Elmwood’s industry-leading global clients as mentors, as well as access to investors. Sarah Dear, managing partner at Elmwood and managing director of Elmwood LaunchPod, commented: “This is a unique project bringing together businesses with breakthrough ideas propelled by the power of design. “The future inevitably starts with an idea and some of the most innovative ideas are found among start-up businesses. Elmwood prides itself on being at the intersection of creativity and innovation and we’re looking forward to supporting the aspirations of health-focused entrepreneurs who are eager to develop the next generation of consumer health experiences into successful businesses that help improve people’s lives.”
Posted by KC Communications
Yorkshire cloud tech specialist secures £1m deal with Betfred

Wednesday 14 March 2018

Yorkshire based technology specialist Vapour Cloud – in association with pure technology group (PTG) – has secured a contract with renowned UK bookmaker Betfred, worth in excess of £1m. The betting firm has invested in Vapour’s omnichannel platform Höllr, as part of an extensive project to overhaul its call centre infrastructure. When fully deployed, the solution will encompass recordable voice, video, SMS, email and social media dialogue. A secure payment gateway – compliant to PCI DSS* Level 1 – will also ensure adherence to industry legislation. Elaborating on how the technology works, Vapour’s CEO Tim Mercer explains: “This really is a ‘next generation’ solution, particularly suitable for businesses with a B2C contact centre operation where security is a must. “The call recording facility will automatically stop, for example, when a customer inputs their card details. The DTMF (Dual Tone Multiple Frequencies) tones will also be masked so that the operator hears only a flat sound, then as soon as the three-digit CVC code is inputted, the recording will immediately re-start. This ensures the safe processing of extremely sensitive data.” With all communications set to be reportable, Betfred will now produce a host of call-related metrics that will drive performance improvements within the team. These statistics will include the number of calls missed and received, call sources, time and date stamps, and waiting durations. The flexibility of the platform will also allow Betfred employees to work from home, should they need to, for business continuity in the event of a disaster recovery scenario. The phased six-month roll out follows an extensive three-month ‘proof of concept’ project, with a VIP team of Betfred beta-testers. Once fully operational within the 150-strong call centre in Wigan, the platform will be implemented throughout the full network of 1,700 UK shops, one by one thereafter. Commenting on the project, Tim added: “Betfred has long prioritised the security of its customers details, but as cloud-based tech evolves so too do the opportunities to ensure even greater compliance. This is particularly important given the looming introduction of GDPR. The investment will also promote greater flexibility within the team, without any detriment to the customer experience. “This is a fantastic contract for us to win and it is a testament to the technological capabilities of our platform, particularly because many other industry solutions couldn’t fulfil the compliance brief. It’s also a strong example of how we work with channel partners to deliver complex solutions that may otherwise be unattainable. The client benefits from a safe pair of hands and the partner expands their revenue potential.” PTG’s sales director Gary Saunders elaborated: “This project is the result of a superb partnership between Betfred, pure technology group and Vapour, which has long focussed on the delivery of significant benefits for Betfred and its customers. It brings together expertise in multiple disciplines to totally transform the organisation’s approach to communications.” Betfred’s Head of Customer Services Mark Hilton concluded: “We are delighted to secure a deal with Vapour Cloud, which will greatly improve the customer experience and make us even more efficient.” Betfred receives an average of 50,000 incoming calls per month. *Payment Card Industry Data Security Standard
Posted by Scriba PR Limited
Harrogate to Host Digital Knowledge Conference

Tuesday 06 March 2018

Harrogate Convention Centre is set to host the “Go Digital – Live” conference on the 23rd March. The conference, which is organised by the Digital Knowledge Exchange, part of the Digital Enterprise programme in partnership with BQ Live and Stray FM, is open to all SME’s in the Leeds City Region who are looking to boost the digital knowledge enabling them to upskill and grow their businesses through advances in technology The one-day conference which opens with a keynote speech from Deputy Leader of Harrogate Borough Council, Cllr. Graham Swift will also provide delegates with access to a range of industry experts including Becky Boyd from the Google Digital Garage who will be giving insight on digital advertising, Leeds Beckett University will be discussing the rise of chatbots and how to implement them into your business successfully, while Pascal Fintoni of Arclight marketing and Media will be offering advice on how to launch your own live video show. In advance of the implementation of the General Data Protection Regulation, the Yorkshire & Humber Regional Cyber Crime Unit will also be advising on advances in cybercrime and how to mitigate the impact cybercrime has on companies and their customers. With up to 150 delegates anticipated to attend the conference, they will have the opportunity to register in advance to “Meet a Mentor” providing the ability to obtain on the day one to one support. To end the conference, there will be a Q & A Panel Session hosted by leading digital and tech specialists. A range of exhibitors will also make up the conference, providing delegates with the ability to discover some of the region’s most successful digital technology-related businesses.   To register for the event, visit https://www.godigitallive.co.uk/
Posted by KC Communications
Vapour Cloud invests in in-house service desk

Thursday 22 February 2018

Elland headquartered Vapour Cloud has invested in a new service desk to support the technology firm’s ever-increasing client base. The GDPR-compliant facility – which has been designed in line with ITIL* best practice – has been launched this month following a five-figure investment, six months of planning and a further two months of intensive beta testing. Having previously used a variety of external support systems, Vapour wanted to further boost the robustness and consistency of the team’s technical service infrastructure. The service desk has therefore been built on the world-leading Remedy platform, and trialled internally with a phased soft launch before its official roll out. Commenting on the new service desk provision, Vapour’s co-founder and cloud services director Steve Dempsey said: “All incoming client support calls and emails now come into one central internal system and are picked up by a single dedicated team. We haven’t just invested heavily in our technical capabilities – we’ve reallocated internal resources and recruited more cloud and customer service experts too, in order to effectively staff the six-strong desk. “The result is a more streamlined, efficient and dependable approach to customer service, which ultimately relies on strong, clear lines of communication.” Client queries are now logged via a simple ticketing system and triaged according to their level of urgency and technical complexity. Straightforward fixes are handled by the front-line team whilst more complex matters are escalated to Vapour’s specialist engineers. “The world of cloud tech is dominated by the satisfaction of SLAs that offer businesses some degree of reassurance regarding the support they receive,” continued Steve. “But really, service level agreements should provide only a minimal baseline. In the ‘real world’, modern organisations demand greater responsiveness, so if we can address something quicker than an SLA dictates, we will.” The soft launch period saw the use of a single incoming telephone number for clients’ technical enquiries. The success of this beta phase has seen the complete roll out of the service desk infrastructure this month. *ITIL (Information Technology Infrastructure Library) defines the detailed value-adding practices for planning, implementing and measuring successful IT service management to meet the needs of modern businesses.
Posted by Scriba PR Limited
25 results found, page 1 of 3.  

Events Posted

4 results found 
Image for
CodeUp Huddersfield - June
Tuesday 26 June 2018, 18:00 - 20:00
The Media Centre, 7 Northumberland Street, Huddersfield, West Yorkshire, HD1 1RL
Free Entry - 50 places
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UltraFast Internet Connectivity
Tuesday 26 June 2018, 08:30 - 10:30
John Smiths Stadium, Office Part Second Floor North Stand, Stadium Way, Huddersfield, HD1 6PG
Free Entry - 10 places
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Basics of Social Media
Thursday 26 July 2018, 09:30 - 12:30
Storthes Hall Park, Storthes Hall Lane, Huddersfield, HD8 0WA
Free Entry - 30 places
Image for
Basics of Social Media
Thursday 27 September 2018, 09:30 - 12:30
Storthes Hall Park, Storthes Hall Lane, Huddersfield, HD8 0WA
Free Entry - 30 places
4 results found 
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